EKE APP 2.0 is now live

Cross-border customer conversations and AI translation,
All in one workspace.

An omnichannel customer communication workspace built for global teams, seamlessly integrating WhatsApp, Telegram, LINE, and social media, with built-in real-time multilingual translation and an AI memory assistant.

Download for Mac (Apple Silicon) Download for Mac (Intel) Download for Windows

Supported platforms: Windows Mac Apple Silicon Mac Intel

EKE · Unified Inbox

All Unread Starred

Alex Chen

Online

Hello, I'm James, nice to meet you

100 %

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More platforms call for
one all-in-one workspace.

Use cloud control, group control, and a unified counter to manage messages and accounts across platforms, then reach customers through broadcast messaging for more accurate responses and customer acquisition.

Scattered Channels

Bouncing between Telegram, LINE, and WhatsApp drains energy and makes it easy for teams to miss important information.

Glacial Response Times

Typing replies manually and searching records across platforms slows response speed, and modern customers are unwilling to wait.

Team Collisions

Two agents replying to the same customer at the same time? It looks highly unprofessional, causes confusion, and wastes valuable effort.

Unified Inbox

Omnichannel

All messages, one all-in-one workspace.

Stop switching between platforms. We bring all social media DMs into one place. With one click, you can jump to the right platform to reply naturally and smoothly.

Unified conversations: View each customer’s complete communication history in a clear timeline.
Customer context: Instantly show the customer’s actual profile next to the chat window.
Smart routing: Automatically tag VIP customers, or assign conversations by customer language.

EKE APP

AI Generated Replies

Let our intelligent bot handle repetitive questions like "Where is my order?" and "What's your return policy?". This frees up your human team to focus on the complex, high-value conversations that truly build customer relationships.

Helps handle standardized, repetitive customer inquiries
Accurately drafts suggested replies for agents—review and send with one click
Sentiment Analysis tech: Know if a customer is frustrated before you even open the conversation

EKE APP Assistant

Auto-reply active

Hey! I need to track my order #5521, it hasn't arrived yet.

Hi there! I pulled up the real-time status for order #5521:

Out for delivery

Estimated arrival by 8:00 PM today

Customer: Can you apply my 20% discount code retroactively? I just ordered yesterday.

Internal Note (Team Only)

@alex_manager

I think we can do this as a one-time courtesy for loyalty. Alex, can you approve this special refund?

👍1

Emma is replying to this ticket...

Collaboration

Collision Detection & Teamwork

Say goodbye to embarrassing double-replies. Collaborate seamlessly behind the scenes, mention teammates for approvals, and see exactly who is viewing or typing a ticket in real-time. It's like working in the same room.

Collision detection mechanism: Lock-out prevents two agents from replying to the same customer simultaneously.
Private internal notes within threads: Discuss solutions right next to the ticket without switching to Slack.
Easy @mentions and assignments: Escalate complex technical issues to developer experts with one click.

Voice Interaction

Speak your mind, let AI do the typing.

Long voice notes from customers? EKE APP’s AI translator automatically transcribes and translates them into crisp text in real time. You can also reply using your voice—the system will generate a professional text draft or synthesize a multi-language voice message.

Auto-Transcription (STT): Real-time multilingual speech-to-text.
Voice-to-Text Replies: Speak into your mic and let AI polish it into a perfect written response.
Emotive Voice Synthesis (TTS): Convert your text into warm, natural-sounding voice notes.

0:14

AI Transcription & Translation (Spanish) "Hi, I want to know if I buy today, can the product be delivered to Madrid by this Friday?"

LISTENING... 00:04

Yes, we offer expedited shipping, just need to...

Perfectly tailored for your business model

Whether you sell physical goods, software, or services, EKE APP adapts to your workflow.

E-commerce & Retail

Built for e-commerce and retail, EKE routes cross-border customer acquisition leads into inbound lead tickets so teams can communicate in their local language without switching tools.

Explore Industry Solutions

SaaS & Tech Products

Two-way connection with ChatGPT. Support can turn customer feedback into AI learning materials with one click; when the team encounters the same issue, AI customer service automatically replies via live chat.

Explore Industry Solutions

Agencies & Services

For every platform and every account, set a dedicated proxy IP, isolate accounts, reduce risk-control exposure, and stay responsible to users and your team.

Explore Industry Solutions

⚡ Quick setup

Get up and running in 3 minutes

We remove the complexity and long deployments usually found in enterprise software. Setting up EKE APP is as simple as signing up for a social account.

1. Register with one email

Create an account in just a few clicks and support all social platforms, including Instagram, WhatsApp, and LINE. No developer assistance required.

2. Train your dedicated AI

Just enter your website URL or give AI your knowledge base, then upload historical FAQ documents. Our large language model instantly learns your product knowledge and brand voice.

3. Start collecting customer smiles

Watch AI automatically handle large amounts of simple tasks, while your team easily handles the remaining complex customer needs in an organized, stress-free workspace.

Plays seamlessly with tools you use daily

LINE